Question 1

Where do you get your data?

Accepted Answer

We leverage AirBnb’s proprietary data library called AirDNA to gather comprehensive, accurate data on short-term rental performance in your location. This allows us to make informed, strategic decisions tailored to your property and market, ensuring we maximize your rental’s profitability.

Question 2

How long does the property repositioning process take?

Accepted Answer

Our property repositioning process takes 10 weeks from start to launch. We begin with a deep dive into your property’s competitive potential, followed by strategic planning, design upgrades, and vendor coordination. Throughout the process, we manage everything—from material selection to installation—ensuring a seamless transformation. By Week 10, your newly optimized listing is live, professionally staged, and primed for maximum revenue.

Question 3

What kind of results can I expect?

Accepted Answer

Most of our clients see significant improvements in revenue and guest satisfaction. On average, properties we reposition experience a 2x increase in annual revenue. Your results may vary based on the location, market demand, and the upgrades we implement, but we’re confident that our data-driven approach will deliver measurable success.

Question 4

Will I be able to monitor my property’s performance?

Accepted Answer

Yes! We provide real-time reporting and detailed performance tracking. You’ll have access to insights like revenue, occupancy rates, and market comparison metrics, so you’ll always know how your property is performing.

Question 5

What types of properties do you work with?

Accepted Answer

We specialize in short-term rental properties, including vacation homes, Airbnb listings, and other high-potential rental properties. Ideally, we work with clients who own multiple properties or are real estate investors looking to maximize their portfolio’s performance.

Question 6

What is not covered by FIBI’s services?

Accepted Answer

While our services are comprehensive, the following are not covered and remain the responsibility of the homeowner: Utilities and Mortgage Payments: Homeowners are responsible for paying utilities and mortgage payments for their property. Local Regulation and Licensing: Ensuring compliance with local regulations and obtaining appropriate licenses for short-term rentals is the homeowner’s responsibility.

Question 7

How does FIBI handle guest communication on platforms like Airbnb or VRBO?

Accepted Answer

We manage all guest communication across platforms 100% on your behalf. Our team is staffed from 4:30 AM to 1:00 AM PST, 7 days a week , and we enforce a strict 5-minute response time policy . Messages are monitored in real time, and we use internal audits and a performance-based bonus system to ensure both speed and accuracy. In some cases, we even call the guest directly when it’s the best way to resolve an issue.

Question 8

Do you use automated messaging for guest communications?

Accepted Answer

Yes, but we don’t stop there. We use automated messages for things like check-in instructions and review reminders, but real guests need real responses. That’s why our live team steps in for any non-routine questions, late-night concerns, or emotionally charged issues. We call this our hybrid guest messaging model —fast automation + real people.

Question 9

Does FIBI offer 24/7 booking management?

Accepted Answer

Yes. Our team manages bookings across all OTAs and direct channels 18.5 hours a day . We control all pricing, minimum-night stays, booking rules, and cancellation policies— not the owners . These settings are optimized per property and per market to maximize revenue through occupancy and pricing strategy .

Question 10

Can guests book without agreeing to your terms or policies?

Accepted Answer

No. All guests, regardless of how they book, are required to sign a legally binding rental agreement directly with FIBI . It outlines house rules, check-in/out times, code compliance, and violation consequences. Without a signed agreement, guests do not receive check-in instructions and their reservation is canceled.

Question 11

How does FIBI handle security deposits for Airbnb bookings?

Accepted Answer

We require a real credit card hold for every booking, even through Airbnb. Because we are a software-connected Airbnb host , we are permitted to enforce off-platform security deposits. The deposit amount is based on the home’s value and size. No guest is given access without completing the hold.

Question 12

What steps do you take to prevent parties?

Accepted Answer

FIBI implements a full party prevention system, which includes: Mandatory rental agreements Security deposits Identity verification (for direct and Vrbo bookings) Noise monitoring devices in high-risk markets A strict 3-strike rule that results in immediate eviction if violated

Question 13

What’s your policy on noise complaints or local ordinance violations

Accepted Answer

We monitor properties in high-risk markets using tools like Minute or NoiseAware. If noise exceeds a threshold, the guest receives a warning. If it continues, we escalate. After three strikes, the guest is removed without refund—per the terms in the signed agreement.

Question 14

How do you screen guests who book outside Airbnb?

Accepted Answer

For all off-Airbnb bookings (such as Vrbo or direct), we require: A selfie of the guest holding their driver’s license A photo of the credit card with matching name This process significantly reduces fraud, chargebacks, and unauthorized parties.

Question 15

How does FIBI ensure short-term rental properties are properly cleaned after every stay?

Accepted Answer

FIBI requires cleaners to submit photo or video documentation after each clean, which is reviewed daily by our Cleaning Coordination Department. This helps us maintain quality and catch any issues before a guest arrives.

Question 16

Who performs the cleanings at FIBI-managed properties?

Accepted Answer

We contract local third-party cleaning companies and individual vendors in each market. Every cleaner goes through a vetting process that includes interviews, reference checks, and Airbnb review audits.

Question 17

What happens if a cleaner fails an inspection or receives a guest complaint?

Accepted Answer

If a cleaner underperforms, we provide immediate feedback or retraining. For serious issues, we require them to return and fix the clean. Cleaners who repeatedly underperform are offboarded and replaced.

Question 18

How does FIBI handle last-minute bookings and same-day turnovers?

Accepted Answer

We expect all vendors to be available for last-minute and same-day cleans. This flexibility allows us to keep calendars open, reduce booking restrictions, and maximize occupancy for our clients.

Question 19

How does FIBI track whether a clean meets five-star standard

Accepted Answer

In addition to daily audits, we monitor monthly cleaning review scores left by guests. Cleaners with high averages are rewarded, and those with low scores receive coaching or are replace.

Our Story

For Investors, By Investors

What Drives Us

Guest Experience First

Professional Excellence

Results-Driven

Investor Mindset

Our Journey

From a single property to a nationwide network, see how we've grown.

The Beginning

Rapid Growth

Building Trust

National Reach

MEET THE TEAM

Trevor Scelso

Alexis Nielsen, LMFT

Gina Scelso

Cody Nielsen

Fernando Comcom

Our Mission